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Please tell us about yourself
First Name
Last Name
City
Phone
Email
May we contact you via email with service due reminders?
Yes
No
May we contact you via phone to discuss any questions/concerns about your experience?
Yes
No
Customer Care Survey
Invoice Number (found in upper right hand corner of invoice) or town which store is located:
1. How was your overall satisfaction with your visit?
Satisfied
Not Satisfied
2. Were you greeted in a prompt & friendly manner?
Yes
No
3. Our service speed was...
Prompt
Not Prompt
4. How were our prices?
Fair
Moderate
Expensive
5. Was our staff knowledgeable?
Yes
No
6. Were all your questions answered satisfactorily?
Some
Most
All
7. How was the condition of your vehicle when it was returned?
Clean
Dirty
8. Did any staff member go above and/or beyond your expectations?
Yes
No
If yes, Name(s)
If yes, Name(s)
If yes, Name(s)
9. How did you hear about us?
Clipper Magazine
Super Coups
PennySaver
Internet
TV
Radio
Repeat Customer
ValPak
Yellow Pages
Newspaper
Other
If other, where?
10. Were you offered any specials on services?
Yes
No
11. Would you recommend us to a Friend/Neighbor?
Yes
No
12. Would you like to tell us anything else? (Here's your chance)
Thank You, We're glad to be of service to you and we look forward to seeing you again!
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